Prime Responsibilities
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Achieve assigned recovery target and ensure compliance with recovery procedures.
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Maintain regular communication with customers through calls/ visits ad preserve documentary evidences.
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Resolve customer disputes or complaints and recommend legal actions where necessary.
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Follow up of legal proceedings and coordinate with panel lawyers for early disposal of cases.
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Provide timely recovery updates and presentation before Line Manager/ Departmental Head/ Senior Management.
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Manage court case activities and liaison with panel lawyers for early disposal of case.
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Prepare and submit of error free Management/ Board Memos and Management Reports.
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Support MIS and reporting activities for internal and external stakeholders.