Job Context

We are looking for a dynamic and motivated IT Executive to join our team. This is an excellent opportunity for fresh graduates or candidates with up to 2 years of experience who are eager to build their career in IT support, networking, and ERP solutions. The role involves hands-on technical work, client support, and occasional field visits

Job Location

  • Dhaka (with requirement to travel outside Dhaka when needed)

Job Responsibilities

  • Troubleshoot and maintain desktop computers, laptops, and printers.

  • Provide technical support to clients via remote access, phone, and on-site visits.

  • Install and configure operating systems, software applications, and peripherals.

  • Support basic networking tasks including TCP/IP configuration, LAN setup, and router/switch configuration.

  • Monitor and resolve network connectivity and performance issues.

  • Perform routine IT maintenance and maintain proper documentation of tasks and service logs.

  • Coordinate with senior IT team members to escalate and resolve complex technical issues.

  • Ensure systems are secured with updated antivirus and basic security measures.

  • Maintain inventory of hardware, software, and service records.

  • Assist in ERP software support, including troubleshooting and user assistance.

  • Provide basic training to clients on ERP system usage and resolve ERP-related issues.

  • Be ready to work in a roster-based, on-call duty schedule when required.

  • Willing to travel and provide support outside Dhaka city when necessary.