• Provide pre-installation guidance to customers relating to system requirements and physical layout For various brand of Plotter, pattern cutter, Spreading machine  and auto cutter such as  Gerber/Lectra /Bullmer/Kurish /Ima system

  • Install new or modified equipment ensuring full functionality according to product specifications For  various brand of Plotter, pattern cutter, Spreading machine  and auto cutter such as  Gerber/Lectra /Bullmer/Kurish /Ima system

  • Train customers with respect to proper operation of equipment including safety procedures.

  • Test/diagnose malfunctioning or damaged equipment to determine nature and scope of problem and observe electrical, electronic and mechanical components and systems using testing and measuring instruments.

  • Diagnose/troubleshoot and repair electric, electro-mechanical, mechanical equipment.

  • Troubleshoot, maintain and repair industrial, electrical and electronic control systems and other mechanical related devices

  • Carry out preventative maintenance programs to ensure proper performance of equipment

  • Maintain records of performance reports

  • Provide on-site and telephone support to customers as required

  • Customer follow-up

  • Collect and maintain quality metrics.

  • Update customer service tracking systems

  • Conduct product demonstrations as required

  • Ensure require product delivery to customers

  • Manage documentation on shipment