• Greet and welcome patients, visitors, and clients in a professional and courteous manner.

  • Provide accurate information regarding diagnostic services, doctors’ schedules, test procedures, and center policies.

  • Handle patient registration, appointment scheduling, and follow-up coordination.

  • Maintain and update patient records, reports, and other front desk documentation.

  • Receive phone calls, respond to inquiries, and direct calls to the appropriate departments.

  • Coordinate with laboratory, radiology, and other departments to ensure smooth patient service.

  • Assist patients with billing information, report collection, and service guidance.

  • Ensure proper queue management and maintain discipline in the reception area.

  • Handle customer complaints or concerns politely and escalate issues when necessary.

  • Maintain confidentiality of patient information and comply with organizational policies.

  • Support administrative tasks and prepare daily reception reports when required.